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Fair Use Policy

Fair Usage For Everyone

Our Fair Use Policy ensures that all customers experience optimal performance. The limits are generous and designed for normal professional use. Read what this means for you.

Why Fair Use?

Tesoro CRM offers unlimited users, properties and deals. But some features have limits to prevent abuse and ensure optimal performance for all customers.

check_circle No hidden costs or pay-per-use fees
check_circle Unlimited portal users included
check_circle Fair, transparent limits for all features

Usage Limits per Feature

psychology

AI-Powered Smart Matching

5,000 matching calculations per month

Every time a property or buyer profile changes, a match is calculated. This happens automatically.

Typical usage: 500-1,500 per month
cloud_upload

Storage & Documents

50 GB total storage per office

All files: property photos, documents, contracts, IDs, appraisal reports.

Typical usage: 10-25 GB
email

Email Sending

10,000 emails per month

All emails sent from Tesoro: proposals to clients, notifications, campaign emails.

Typical usage: 1,000-3,000 per month
api

API Requests

50,000 requests per month

For integrations with external systems: MLS platforms, portals, other tools.

Typical usage: 5,000-15,000 per month
people

Users per Office

10 active users per office

The number of team members who can use Tesoro CRM in your office.

Need more than 10 users? Contact us
groups

Client Portal Access

Unlimited number of clients

All your clients can use the portal. There are no limits on the number of client accounts.

Truly unlimited - no hidden limits

Normal vs. Excessive Usage

thumb_up

Normal Professional Usage

Using Tesoro CRM as intended for daily real estate business operations. This is what normal professional usage looks like:

  • check Adding 50-100 new properties per month
  • check Updating buyer profiles when preferences change
  • check Sending proposals to clients 2x per day
  • check Using integrations for daily workflow
  • check Storing property photos and documents
warning

Excessive Usage (Abuse)

Using Tesoro CRM in ways that abuse the system or negatively impact other customers. These behaviors violate our Fair Use Policy:

  • close Automated scripts that trigger new matches every hour
  • close Mass emailing outside client base (spam)
  • close Using API for data mining or scraping
  • close Storing backups and personal files unrelated to CRM
  • close Creating multiple accounts to circumvent limits

How We Monitor Usage

We monitor usage to ensure fair use for all customers.

visibility

Transparent Monitoring

You can always see your current usage in the Tesoro dashboard. No surprises.

notifications

Proactive Notifications

If you approach 80% of a limit, you'll receive a notification. So you can take action in time.

schedule

Grace Period

7 days to resolve before restrictions apply

What Happens If I Exceed a Limit?

1

Notification

You receive an email and notification in Tesoro when you exceed a limit.

2

7-Day Grace Period

You have 7 days to reduce usage or upgrade to a higher plan.

3

Support Contact

Our support team will contact you to discuss options and find a solution.

4

Temporary Restriction

Only if no solution is found after 7 days, the specific feature will be temporarily restricted until usage is reduced.

No surprise charges - we always notify you first and work with you to find a solution

Need More?

If you consistently exceed limits, it may be time to upgrade to a custom plan.

check_circle Custom limits tailored to your needs
check_circle Add unlimited users to your office
check_circle Priority support with dedicated account manager
check_circle Flexible pricing based on actual usage
Contact Us for Custom Plan

Frequently Asked Questions

Why are there limits?

Limits ensure that all customers experience optimal performance. They prevent abuse and ensure server capacity is fairly distributed.

How do I know how much I use?

You can always see your current usage in the Tesoro dashboard under Settings > Usage. You'll also receive notifications when you approach a limit.

What happens if I accidentally exceed a limit?

No problem! You have a 7-day grace period to resolve it. Our support team will contact you to discuss options.

Can I temporarily increase a limit?

Yes, contact our support team if you temporarily need more capacity (e.g., for a large campaign). We can often temporarily increase limits.

Are limits per user or per office?

Most limits are per office, not per user. The entire office shares the limits (except for the number of users).

What if I need more than 10 users?

Contact us for custom pricing. We offer flexible plans for offices with more than 10 users.

Questions about Fair Use?

Our support team is happy to help answer your questions.

Contact Support View Pricing