Solving Login and Access Problems

❌ Problem: "Email or password incorrect"

Solutions:

1. Check Caps Lock is OFF
2. Verify email spelling (common: .com vs .nl)
3. Try copy-paste password (no spaces!)
4. Use "Forgot Password" if unsure

❌ Problem: Password reset email niet received

Check:

1. Spam folder: Look for email from [email protected]
2. Correct email: Use exact email from your account
3. Wait 5 min: Email may be delayed
4. Try again: Click "Resend" link

❌ Problem: Account locked "Too many login attempts"

Solution:

• Wait 15 minutes: Account unlocks automatically
• OR: Use password reset to log in immediately
• Contact support: If urgent (sales call!)

Reset password:

1. Login page → Forgot Password
2. Enter your email
3. Check email for reset link (valid 1 hour)
4. Click link, enter new password (min 8 characters)
5. Login with new password

Password requirements:

• Minimum 8 characters
• 1 uppercase letter
• 1 number
• Optional: Special character (!@#$%)

Change password (preventive):

1. Settings → Account → Change Password
2. Enter current password
3. Enter new password (2x)
4. Click Save