Solving Billing and Payment Issues

❌ Payment failed: "Card declined"

Possible causes:

• Insufficient funds
• Card expired
• Card blocked by bank (fraud protection)
• Wrong CVV/security code
• International payment blocked

Solutions:

1. Check card balance
2. Verify card expiry date
3. Contact bank to enable international payments
4. Try other payment method
5. Update payment method in Settings → Billing

❌ Payment failed: "3D Secure verification failed"

Solution:

1. Check your phone for bank SMS verification
2. Retry payment and confirm SMS code
3. If no SMS: Contact bank to enable 3D Secure

Retry failed payment:

1. Settings → Billing → Retry Payment
2. OR: Update payment method → Auto-retry

Update payment method:

1. Settings → Billing → Payment Methods
2. Click Add New Card
3. Enter card details (encrypted secure)
4. Set as default
5. Remove old card (optional)

Change subscription plan:

1. Settings → Billing → Plan
2. Click Change Plan
3. Select new plan (upgrade/downgrade)
4. Preview price change
5. Confirm change

Prorated billing:

• Upgrade: You pay difference pro-rata (immediately)
• Downgrade: Credit applied to next invoice

Cancel subscription:

1. Settings → Billing → Cancel Subscription
2. Select cancellation reason (feedback)
3. Confirm cancellation
4. Access remains until end of billing period

niete: Data remains 30 days after cancellation, then permanently deleted.

Download invoices:

1. Settings → Billing → Invoices
2. View all past invoices (12 months)
3. Click Download PDF

Update billing info (for invoices):

1. Settings → Billing → Billing Information
2. Update:
   • Company name
   • VAT number
   • Billing address
   • Email for invoices
3. Click Save
4. Changes apply to next invoice

Request invoice correction:

Email [email protected] with:

• Invoice number
• What needs correction
• Correct information

We issue corrected invoice within 48 hours.